Privacy Policy

Personal Information

We do not sell or share any of your personal information with other organizations, companies, or third parties. No personal information, outside of what is required to communicate with the Australian government's Electronic Travel Authority (ETA) system, is collected or used in any way other than communicating with you, the customer, and the Department of Immigration's ETA system.

We do collect information from our customers, such as your browser type, device type, IP address, and operating system to help us target our future customers more efficiently. However, none of this information is re-sold or shared with third parties.

Storage of Information

We automatically save the information you submit to us in a database. This information is not shared with any third parties, except the Department of Immigration and Border Protection's ETA system. This information is used solely for obtaining a visa and will be treated confidentially.

Refund Policy

All sales are final. Due to the fact that we cannot override existing visas, if you have an existing visa then we will automatically renew this visa free-of-charge as long as it expires within 3 months of your application submission date. If you have a visa expiring more than 3 months from the date of your application submission, no refund is given. We will, however, send you over your current visa details and notify you of your last possible day to enter Australia with your existing visa.


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